21st Century Insurance:
Travel Insurance Coverage for Super Visa & Visitors to Canada

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END DATE In New Immigrants/Returning Canadians/Foreign Workers mode, the End Date is set automatically to the minimum amount of days required for the specific province you choose. If you would like to manually set your End Date, please select IEC/Tourist/Visitor/Working Holiday mode.
Pre-existing 1 person If you have a stable existing medical condition, such as a damaged or sick organ, select Yes. If you do not have an existing medical condition, select No. Conditions that are not stable are not covered. Also, some specific conditions, such as heart disease, may not be covered. Please read this company's full coverage details to determine what pre-existing conditions are covered by this company.
Pre-existing 2 person

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In order to calculate a personal insurance quote, simply select the number of applicants, their age(s) and indicate whether or not they have any pre-existing
medical conditions. To finalize your results, click on Calculate Quote after you choose desired policy duration and a coverage limit!

Summary of Benefits
Eligibility Requirements
How to Get a Refund
How to Make a Claim

Monthly Plan: Effective December 7, 2022 – Monthly Payment Plans for Super Visa insurance policies are once again being officially accepted by IRCC.
COVID-19 Notice: Please stay up to date with the latest policy changes concerning COVID-19 coverage and eligibility requirements by using the following link – COVID-19 Insurance Updates
Summary of Benefits
Basic Plan
Standard & Enhanced
Eligible For
Super Visa, Visitors, New Immigrants, Foreign Workers, Returning Canadians and IEC
Super Visa, Visitors, New Immigrants, Foreign Workers, Returning Canadians and IEC
Coverage Amounts
$15,000 / $25,000 / $50,0000 / $100,000 / $150,000 / $200,000
$15,000 / $25,000 / $50,0000 / $100,000 / $150,000 / $200,000
Emergency Hospitalization
Physician’s Services
Local Ambulance Transportation
Diagnostic and Laboratory Tests
Emergency Return Home / Repatriation
Medical Report Request
Rental of Medical Appliances
Up to $5,000 (Combined with Private Duty Nurse benefit)
Up to $5,000 (Combined with Private Duty Nurse benefit)
Private Duty Nurse & Home Care Provider
Up to $5,000 (Combined with Medical Appliances benefit)
Up to $5,000 (Combined with Medical Appliances benefit)
Prescription Medication
Up to $500 / 30-day Supply
Up to $500 / 30-day Supply
Repair of Accidental Dental Damage
Up to $4,000
Dental Pain Relief Benefit
Up to $300
Repatriation / Cremation / Burial
Up to $7,500
Up to $7,500
Follow Up Visits
Services of Paramedical Practitioners
Up to $1,000
Up to $1,000
Extra Injury Coverage
$50,000 if coverage amount is $100,000 or more
Accidental Death
Up to $25,000
Single / Double Dismemberment
Up to $25,000 / Up to $12,500
Changing the Effective Date:
If you purchased a Visitors or Super Visa insurance policy with a one-time full payment option and need to change the Effective Date / Start Date, you can send us your request BEFORE your coverage begins i.e. before the current Effective Date on your insurance policy confirmation document.

Please note that date changes can only be made before your coverage begins.

Side-Trips Benefit:
Please note that in order to be eligible for Side-Trips insurance benefit, you MUST NOT exceed a total of 30 days outside Canada during a single year (365 days), except your country of origin, where medical care cost are not covered by 21st Century at all.

You must also physically remain or plan to remain in Canada for 51% of your insurance coverage period.

Trip-break Exclusion: Trip-Breaks Benefit is only available to Super Visa holders, who decide to visit their home country and intend to come back to Canada without cancelling insurance coverage provided by the 21st Century.

Unlike other Canadian medical insurance providers, 21 Century has per policy deductible, which does not require you to pay the set amount of deductible in case of any claim you make other than the first one.
Travel to Canada & Back Home Coverage:
With a 21st Century’s Visitors to Canada medical emergency insurance, your policy will cover uninterrupted flight (including stop-over / connecting flight, if you are not leaving the airport) on your way to Canada.

The coverage is provided, if your arrival and effective dates are the same, and the policy expires by the time you land in your country of origin or permanent residence, provided that the expiry date and the date you land back home match.

Waiting Period:
Waiting Period is NOT applicable to anyone, who have purchased their insurance before coming to Canada and adjusted the Effective date to the actual arrival date or has extended the policy coverage with no gap.

Waiting Period applies due to the following:

– Policy is purchased after the Date of Arrival in Canada.
– Policy is purchased before or after arrival in Canada and insured person failed to notify us when they have actually arrived, unless the arrival date matches the effective date of the insurance policy.
– Insured person requests to change the deductible amount, sum insured and/or add or exclude Stable Pre-existing Conditions Coverage, if renewing the policy with no gap in coverage.

Waiting Periods:

– 72 hours – The insurance policy is purchased / activated within the first 30 days after your arrival in Canada.
– 7 days – You buy / activate the policy after the first 30 days of your arrival in Canada.
– 15 days – You are age 86 or over and you purchase / activate your insurance plan with 21 Century after your arrival date.

Important Notice: Expenses related to any sickness that manifests itself during the waiting period are not covered under this insurance plan, even if the costs are incurred after the waiting period has ended.

In case you have stayed in Canada for a while being covered under the 21st Century insurance plan for Visitors to Canada / Super Visa or with a coverage plan from another insurance provider in Canada, and you are renewing your emergency health care coverage, you are allowed to request to have the waiting period waived as long as your policy renewal is done prior to the expiry date of your current insurance policy.

Policy Wording:
Policy Wording is an official document issued by the 21 Century, outlining and explaining your coverage benefits, eligibility requirements, exclusions and limitations applicable to your insurance as well as instructions on how to request a refund and submit a claim.

Read this document carefully before you purchase the product in order to clarify any confusions you might have in regards to the medical emergency coverage 21st Century provides for Visitors to Canada.

Click to View – Standard & Enhanced Plan | Policy Wording

Click to View – Basic Plan | Policy Wording

Eligibility Requirements
You are not eligible for the 21st Century travel insurance policy in case:

– You have been advised not to travel by a physician.
– You have been diagnosed with a terminal illness with less than 2 (two) years to live.
– You have been diagnosed with or received treatment for lung, liver, brain, pancreatic cancer in the last 2 (two) years.
– You have ever been diagnosed with any other type of metastatic cancer.
– You have been prescribed and/or using home oxygen during the 12 months period (before the date you apply for coverage).
– You have had / waiting for a bone marrow or organ transplant (excluding corneal transplant).
– You have a kidney condition that requires dialysis.
– You reside in a care/nursing home or rehabilitation facilities.

Age and Coverage Period Restrictions:

If you are 86 years old or older, you will not be eligible for the 21st Century travel insurance Standard and Enhanced plans. You can select Basic Plan instead. Please contact our Insurance Advisors for more information.

Pre-Existing Medical Conditions Coverage:
In order to apply for a policy that covers pre-existing medical conditions, you need to meet the following requirements:

– Applicants age up to 54 y.o: Coverage for pre-existing medical conditions is automatically included in the policy with Enhanced Plan. Please note that only those pre-existing medical conditions that are stable for at least 180 days immediately prior to the Effective Date of the policy are covered.

– Applicants age 55 to 85 y.o.: Coverage for pre-existing medical conditions has to be selected in order to included it in the policy. Please note that only those pre-existing medical conditions that are stable for at least 180 days immediately prior to the Effective Date of the policy are covered. You will also be required to complete a Medical Questionnaire in order to determine your eligibility for such coverage.

– Applicants age 85 and over: Pre-existing medical conditions coverage is not available.

In order to learn more about pre-existing medical conditions coverage, please refer to the Policy Wording or contact our Insurance Advisors.

How to Get a Refund
You can apply for a refund if you are unable to travel to Canada, for early departure or if you become eligible for provincial insurance prior to the expiry date of your policy.

Please note that a document confirming the reason for cancellation will be required when you send your request i.e. copy of a Boarding Pass, Visa Denial Letter or other eligible documentation. You will also need to fill out a Cancellation Form.

Full Premium Refunds:
You can request a Full Refund of the insurance premium in case:

– You have applied for a travel Visa i.e. Super Visa, and it was rejected.
– You have formally withdrawn your travel visa application.

Refund is subject to a $25 cancellation fee per person insured.

All other requests for premium refunds due to not travelling to Canada should be submitted for approval to the 21 Century office.

Partial Premium Refunds:
Requests for Partial Refunds are only issued, if:

– You return to your country of origin before the insurance policy expires.
– You become eligible to receive health care under the Provincial Medical Plan.

A cancellation fee of $25 per person will apply.

If you are applying for a Partial Refund and:

– Have a claim that has been paid or has been reported but not yet paid.
– The total amount of all reported eligible expenses will not exceed the Deductible Amount.

You may apply to have such claim(s) withdrawn, subject to a file handling fee of $300 per claim. If you had a denied claim on your file, then a handling fee is $500 per claim.

Once these claims have been withdrawn in order to apply for a premium refund, no further expenses for your medical care will be accepted for consideration, regardless of the date the expense was incurred. Moreover, the file handling fee will be deducted from any amount to be refunded.

In order to request a refund, please contact one of our Insurance Advisors.

How to make a Claim
In case of a medical emergency, you or someone on your behalf has to notify Assistance Center prior to making a claim, if it is possible. Failure to contact 21 Century will reduce the payable insurance premiums by 20%, which you will have pay out of pocket to a medical specialist or a facility you have received medical treatment at.

Please note that a late claim fee of $100 per claim will apply if you do not notify the Emergency Assistance Center of a claim within 24 hours of occurrence.

21 Century Assistance Center is available 24-hours a day, 7 days a week.

– Toll-Free – 1-877-882-2957 (within Canada & USA)
– Collect – 1-519-251-7856 (Canada)

Claim Submission:

In order to file a claim you will need to submit the following:

– Complete Claim Form;
– Policy Number;
– Proof of all travel dates (airplane ticket, passport or visa);
– Original itemized medical receipts, bills and invoices;
– Proof of payment, in case you have paid for the claim;
– Complete medical and hospital records;
– If it was a motor vehicle accident, submit a copy of a police report;
– If a claim is under Accidental Death & Dismemberment, you need to submit:
a) Police, autopsy or coroner’s report;
b) Medical Records;
c) Death Certificate;

Detailed instructions on how to make a claim are outlined in the Policy Wording.

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malek javedaltafmalek javedaltaf
16:43 09 May 24
Best option for visit visa holder. Really great team, very supportive and responsive. Will recommend Arbetov as first option.
babatunde odubanjobabatunde odubanjo
14:26 06 May 24
Excellent customer service, considerate and passionate insurance provider in resolving your issues and ensuring every party is happy in providing services.
21:55 23 Apr 24
Excellent service from Lea.
Dhananjaya NeelkantDhananjaya Neelkant
20:01 09 Apr 24
Excellent customer service! Thanks Lea.
James EnsorJames Ensor
23:33 18 Mar 24
Fahim SaberFahim Saber
22:07 17 Dec 23
I have had the most seamless smoothest experience ever with this insurance company. Every change I had to make regarding my parents supervisa medical insurance was processed quickly with no complications. They have been understanding of my situation through all the ups and downs over the last few years including the difficult and complex covid periods. Particular kudos to Lea for making this complicated insurance experience a siimple and stress free process for me.
Igor KiselyovIgor Kiselyov
19:59 23 Nov 23
Great service, efficient communication, and a really easy way to get insurance with lots of help and support to get the right deal.
Colin TaylorColin Taylor
18:34 21 Nov 23
I have purchased a few policies with Lea, and each time the service was great! The last one took less than 10 minutes to complete!The polices itself are also good, as we have not had any problems with claims so far.
00:18 15 Nov 23
I have purchased parents visitor insurance twice from Arbetov. I got fast and patient response from Lea. Her professional attitude makes me confident to trust Arbetov. I will repurchase from this company.
Salinda RathnayekaSalinda Rathnayeka
19:26 10 Nov 23
I have been purchased travel insurances for my parents multiple times and they are super friendly and very helpful. Mainly, in contacted with Lea, helped me to find the correct cost effective products.
Anastasia YakubovskaAnastasia Yakubovska
17:12 08 Nov 23
Great fast service, have been with them for a few years now. Good options for insurance!
Natali ChizikNatali Chizik
18:08 06 Nov 23
Extremely nice and efficient staff! My go to for insurance
Gina BautistaGina Bautista
20:41 19 Jun 23
We purchased Supervisa insurance through Arbetov Insurance many times and they have been very helpful since the very start, especially Eugene and Lea.Highly recommended!!
Lai ReyesLai Reyes
22:31 15 Mar 23
My whole experience with Arbetov was very pleasant. From the purchase and payment down to the refund request. Credits and many thanks to Lea as she was the one who assisted me with everything. She was just so responsive and very helpful all throughout! 🙂
yasir aliyasir ali
15:02 03 Nov 22
Lea was very helpful and friendly. It was a great experience.
Ella KnurikElla Knurik
21:21 20 Aug 22
Lea provided a great and professional service and helped us to find the best medical insurance for us.
Fraser LindsayFraser Lindsay
21:33 02 Jun 22
The web site was the best,clear,simple to folow, and the help chat assistance was the iceing on the cake.Lea really put me at ease and gave me advice and did all the hard work of making the policy. I have never had such an understanding helper on line before. Deserves a pay rise!
Rajneel SinghRajneel Singh
04:56 15 May 22
Lea was super helpful. She made the process of getting insurance very easy and seamless. I called her multiple times and she was very happy to respond to all my emails and calls in very prompt time. Honestly this has been the most smoothest insurance provider I have seen so far. Thank you again Lea for your kind service and help, reassuring me all the way and being the star you are! Thank you
Francesca BisiFrancesca Bisi
19:53 11 Jan 22
I would give 10 stars if I could! :)I found this insurance company by chance 4 years ago and I could not have been more lucky. For the past 4 years I've been interacting with them and in particularly with Lea. She went above and beyond to always help me to find an insurance that could satisfy my needs. She was so professional and efficient. I will definitely recommend them to anyone who might need insurance advisors! :)Thank you very much for all your brilliant job!
Chetan DhotreChetan Dhotre
21:19 23 Mar 21
I used Arbetov when shopping for super visa insurance for my parents. I found them very well priced and of great value.Since then my mother's trip has been delayed many a time but Lea has been exceptional in promptly responding to my many requests to move the insurance start date.Well priced, prompt and friendly service. What more could you ask for!
Please note that the above information is only a summarized version of covered benefits and conditions detailed in the official Policy Wording issued by the 21st Century Travel Insurance Limited.
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