Travcare: Super Visa & Visitors to Canada Health Insurance

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Summary of Benefits
Eligibility Requirements
How to Get a Refund
How to Make a Claim

Summary of Benefits
Benefit
Essential
Extended
Comprehensive
Eligible For
Super Visa, Visitors, New Immigrants, Foreign Workers, Returning Canadians and IEC
Super Visa, Visitors, New Immigrants, Foreign Workers, Returning Canadians and IEC
Super Visa, Visitors, New Immigrants, Foreign Workers, Returning Canadians and IEC
Coverage Amounts
$25,000 / $50,0000 / $100,000
$25,000 / $50,0000 / $100,000 / $150,000
$100,000 / $150,000 / $300,000
Emergency Hospitalization
Ward
Semi-Private
Semi-Private
Physician’s Services
Ambulance Services
Diagnostic, Laboratory & X-Rays
Therapeutic Equipment Rental & Purchase
Up to $5,000
Up to $5,000
Up to $5,000
Prescription Medications
30 day supply – $500
30 day supply – $1,000
30 day supply – $1,000
Emergency Dental Repair
Injury $3,000 / Non-Injury Pain $300
Injury $3,000 / Non-Injury Pain $500
Injury $3,000 / Non-Injury Pain $500
Repatriation of Remains
$10,000
$10,000
$10,000
Cremation/Burial at Destination
$2,500
$5,000
$5,000
Private Duty Nurse
Up to $5,000
Up to $5,000
Up to $5,000
Follow Up Visits
3 Visits
3 Visits
3 Visits
Repatriation/Evacuation
Pre-existing Medical Conditions Coverage
Available
Available
Available
Paramedical Specialists Services
$300 / Category
$500 / Category
$500 / Category
Accommodations & Meals
$150/Day, Maximum $3,000
$150/Day, Maximum $3,000
Hospital Stay Allowance
$50 a day / $500 Max
$50 a day / $500 Max
Return of Baggage & Personal Effects
$500
$500
Accidental Death & Dismemberment
$50,000
$50,000
$50,000
Maternity Care
$10,000 / policy year
Vaccines
$100 / policy year
Physical Exam
$250 / policy year
Eye Exam
$100 / policy year
Side-Trips Benefit:
Under Travcare insurance for Visitors to Canada, your temporary side-trips outside Canada are covered provided the following:

a) Side-trip does not exceed 49% of policy’s duration; AND
b) Your side-trip begins AND ends in Canada – 30 day coverage; OR
c) Your side-trip begins OR ends in Canada – 7 day coverage.

Temporary Return Home / Trip Break Benefit:
With Travcare’s policy, you can visit your country of origin during your coverage period. However, your coverage will not work while you’re home. Once you return to Canada – your policy will automatically resume.

Please note that the premium for the number of days spent in your home country (during your coverage period) will not be refunded / reissued.

Policy Wording:
Policy Wording is an official document issued by Travcare. It outlines and describes your coverage including benefits, exclusions and limitations as well as claim and refund procedures.

Click to view – Travcare Essential Plan | Policy Wording

Click to view – Travcare Extended Plan | Policy Wording

Click to view – Travcare Comprehensive Plan | Policy Wording

Eligibility Requirements

You must meet the following eligibility requirements for Travcare’s insurance policies.

– Be at least 15 days of age and under 90 years old (under 70 years old for Comprehensive Plan).
– Be legally allowed to enter and stay in Canada as a resident or under a valid visa including Temporary Resident Visa (Visitor Visa), Super Visa, Work Permit or a Student Visa.
– Not be travelling against medical advise of a physician and/or not have been diagnosed with a terminal illness; and
– Not have any reason to seek medical attention and/or not be experiencing new or undiagnosed signs or symptoms.
– Not require any assistance with daily living activities (i.e. bathing, dressing, eating, etc.).

Coverage for Stable Pre-Existing Medical Conditions:
If selected, Travcare’s insurance plans will cover medical emergency treatment costs associated with pre-existing medical conditions that have been stable for at least 90 to 180 days (depending on the age of the applicant) immediately before the effective date of the policy.

1) For ages up to 74 y.o.: Pre-existing medical conditions are covered, provided they have been stable in the last 90 days prior to the effective date.

2) For ages 75 – 84 y.o.: Pre-existing medical conditions are covered, provided they have been stable in the last 180 days prior to the effective date. Medical declaration (at the moment of purchase) is required.

How to Get a Refund
Premium refunds are available under certain circumstances. Please see details below.

Unlike many other insurance providers, Travcare issues refunds of paid premium even if a claim has been made.

Full Premium Refunds:
Full Refunds of insurance premium are available under the following conditions:

– You request a full refund prior to the effective date of your policy.
– You request a full refund prior to the effective date of your policy because your Visa (including TRV and Super Visa) application was not approved. A satisfactory proof of visa denial from IRCC is required.

Partial Premium Refunds:
Partial Refunds are available when:

– You cancel your coverage before the expiry date due to Early Departure to your home country (subject to an administration fee).
– You become eligible and/or covered by any Provincial Insurance Plan in Canada (subject to an administration fee).

In order to request a refund, please contact one of our Insurance Advisors.

How to make a Claim
If you find yourself in a a medical emergency situation, you or someone on your behalf needs to notify the Emergency Call Centre to initiate claim process prior to receiving treatment, if possible.

Failure to contact the Assistance Company before receiving treatment, unless under extreme circumstances, may result in a covered benefit limitation to 80% of otherwise payable expenses to the maximum of $25,000.

Emergency Reporting & Claim Submission:

Assistance Company is available 24-hours a day, 7 days a week.

– Toll-Free – 1-844-879-8379 (Canada & USA)
– Collect – +1-416-285-1722 (collect for all other locations)

Insured person is responsible for providing all documents outlined below. In order to proceed with a claim you need to do the following:

– Fully complete a Claim Form (provided by the Assistance Company).
– Attach all original medical receipts that include claimant’s name, complete medical diagnosis, dates and types of administered treatment.
– Include all original itemized bills from services provider(s); original prescription medication receipts (not cash receipts);
– Include a copy of your passport as proof of arrival and/or departure date to/from Canada.
– If a claim happens during a Side-Trip outside of Canada – provide proof of travel i.e. boarding pass, airplane or train tickets, gas receipts, toll receipts depending on the method of travel.
– Submit additional information if requested by the Assistance Company related to the claim in question.
– Send the above documents to the address provided below.

Epic Health Solutions
2nd Floor, 25 Millard Ave West
Newmarket, Ontario L3Y 7R6

[email protected]

Detailed instructions on how to make a claim are outlined in the corresponding Policy Wording.

Click to view – Travcare | Policy Wording

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Testimonials

 

4.8
Based on 73 reviews
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BorSos
16:03 27 May 25
Excellent service, affordable prices, fast and easy.
Greg M
00:18 27 May 25
Every time I visit Canada, I always purchase my medical insurance through Arbetov Insurance. In the past, I received excellent help from their staff — Anna and Nick were especially supportive and knowledgeable. Now, I simply use their online calculator to buy my policy quickly and easily. It's very convenient and user-friendly. I feel confident knowing that if I ever have any issues, Arbetov's team will be there to assist me. Highly recommended!
Dave B
18:42 30 Apr 25
My wife and I were in the process of moving from the United States to Canada. My wife's health insurance coverage from work (in Washington State) expired at the end of the month in which she retired. Health insurance in Canada was not obtainable through the province of Alberta until after 3 months of residency. We needed 1 month of US coverage and 3 months of Canadian coverage. Lea was incredibly helpful in finding effective coverage for us at a very reasonable cost. She was quick to provide guidance and a variety of potential solutions. You'd be hard pressed to find a more service oriented and customer focused employee than Lea. She is awesome!
Gurwinder Brar
17:37 30 Apr 25
I’ve been getting insurance with Lea for many years and she's always been amazing. Super helpful, easy to work with, and always find me great coverage. They really go the extra mile every time. Highly recommend!
Jo Anne
22:41 22 Apr 25
Have purchased several travel insurance with Lea and we cant thank her enough for her help! She is always so kind, patient, and she explained all the necessary details of the policy. Thank you, Lea! We will always use you for our insurance needs.
Tatyana
21:04 21 Apr 25
I had a fantastic experience with Arbetov Insurance! They helped me find the perfect travel insurance plan that fit both my needs and my budget. The prices were very competitive compared to others I looked at, and I felt like I was getting great value for my money. On top of that, the customer service was top-notch — friendly, responsive, and genuinely helpful throughout the whole process. Highly recommend it!
DrT K
17:17 16 Apr 25
Mel Hampshire
11:10 21 Dec 24
Lea was amazing!
I can’t recommend Arbetov enough - Even using on-line messaging over different time zones, my customer service experience was excellent.
If you’re looking for a really good service and unbeatable rates for IEC health insurance - these are the guys to use!
Thank you Lea for all your help x
Penelope Flute
18:21 26 Nov 24
Very responsive, very knowledgeable and Lea made the whole process incredibly easy and answered all my questions professionally and politely with lots of patience! Great service, thank you!
Oliver Bal-ot
22:05 04 Nov 24
Leah a representative for Arbetov Insurance & Wealth Management Inc is an exceptional person. We Thank you very much for your time and effort. I’ll be honest. You were the only person out of all the insurance agents/brokers that I dealt with, that did all that leg work for my wife, her mother(insured) and her family. You take pride and integrity into your work and it shows. We can’t thank you enough. My family has peace of mind going forward. Now our Mother/Sister/Grandmother now has her Visitors to Canada insurance with her Super Visa. We forward in working with you again in the future, now her visit with will be great! We thank you again!
K. Ay (Sara)
19:01 04 Oct 24
They have the best deals, very responsive staff. It only takes a minute, highly recommend especially for Super Visa applications! No fuss!
Jap Bondoc
19:11 27 Sep 24
Great insurance provider! Leah is amazing!
malek javedaltaf
16:43 09 May 24
Best option for visit visa holder. Really great team, very supportive and responsive. Will recommend Arbetov as first option.
babatunde odubanjo
14:26 06 May 24
Excellent customer service, considerate and passionate insurance provider in resolving your issues and ensuring every party is happy in providing services.
Salman
21:55 23 Apr 24
Excellent service from Lea.
Dhananjaya Neelkant
20:01 09 Apr 24
Excellent customer service! Thanks Lea.
James Ensor
23:33 18 Mar 24
Fahim Saber
22:07 17 Dec 23
I have had the most seamless smoothest experience ever with this insurance company. Every change I had to make regarding my parents supervisa medical insurance was processed quickly with no complications. They have been understanding of my situation through all the ups and downs over the last few years including the difficult and complex covid periods. Particular kudos to Lea for making this complicated insurance experience a siimple and stress free process for me.
Igor Kiselyov
19:59 23 Nov 23
Great service, efficient communication, and a really easy way to get insurance with lots of help and support to get the right deal.
Colin Taylor
18:34 21 Nov 23
I have purchased a few policies with Lea, and each time the service was great! The last one took less than 10 minutes to complete!
The polices itself are also good, as we have not had any problems with claims so far.
Please note that the above information is only a summarized version of covered benefits and conditions detailed in the official Policy Wording issued by Travcare.
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